Every trimmer, shaver, and grooming gadget we sell is 100% original, brand new, and individually inspected. If your device arrives damaged or encounters a factory defect, our 7-day replacement guarantee ensures you are fully covered.
Fast exchange for any motor, battery, charging, or manufacturing failure reported within 7 days.
Verify external package condition and correct model number in front of the Pathao courier rider.
Direct digital reimbursement to your bKash or Nagad wallet once the inspected return unit reaches our hub.
If an item is defective or we sent the wrong model, Digital Baksho covers 100% of return shipping fees.
Follow these simple steps within 7 days of receiving your parcel:
Message us on WhatsApp at +880 1836-816777 or call our helpline with your Order ID (e.g. DB-XXXXXX).
Record a brief 20–30 second video showing the defect (e.g. motor not turning on, charging light issue) and retail packaging.
Pathao Courier arranges a doorstep pickup at your address (Dhaka) or you drop it off at your nearest Pathao Point.
Upon verification at our dispatch hub, a fresh brand-new unit is dispatched within 24h, or a 100% refund is sent via bKash.
At Digital Baksho, customer satisfaction is guaranteed. Our 7-Day Replacement Policy starts the exact calendar day that Pathao Courier logs the parcel status as "Delivered".
If the product shows any defect upon initial unboxing or within the first 7 days of normal domestic usage, you are eligible for an immediate identical brand-new replacement or full refund.
We encourage every customer across all 64 districts in Bangladesh to conduct a visual parcel check upon courier arrival:
If the parcel has clearly arrived broken or contains the wrong model, you may reject the package directly with the rider with zero delivery charge.
If you prefer a monetary refund rather than an exchange for a defective item, refunds are disbursed directly to your personal mobile financial account or bank:
Disbursed directly within 24–48 hours of inspection verification.
Disbursed directly within 24–48 hours of inspection verification.
Processed in 3–5 working days (subject to Bangladesh Bank clearance).
Defective, Damaged, or Wrong Item: Digital Baksho covers 100% of all return courier costs. We arrange free Pathao doorstep pickup in Dhaka and reimburse courier receipt fees outside Dhaka.
Change of Mind / Non-Defect Return: If a customer changes their mind upon delivery of an intact, functional unit, the initial outward and return courier shipping fees are non-refundable.
Trimmers, shavers, epilators, and facial massage guns are personal hygiene appliances. When returning for a defect claim:
No. If your device has a factory defect or we dispatched the incorrect model, Digital Baksho absorbs 100% of the courier costs to collect the old unit and deliver the new one.
A simple 20-second video recorded on your phone provides instantaneous proof for courier transit claims and allows our team to approve your replacement without delay.
Within Dhaka, replacement units are typically delivered in 24–48 hours. Outside Dhaka, courier transit takes 48–72 hours via Pathao Logistics.
Yes. If you wish to upgrade to a higher-tier trimmer model (e.g. from Kemei to VGR or Philips), our support team will adjust the price difference and dispatch the desired model.
Contact our dedicated warranty support team via WhatsApp or phone with your Order ID.
