Overview

Return & Refund Policy – Digital Baksho

Last Updated: October 2026
Website: https://digitalbaksho.com

At Digital Baksho, we deliver 100% genuine personal grooming electronics, styling tools, and appliances across Bangladesh. To guarantee your peace of mind, every order is backed by our customer-friendly 7-Day Replacement & Return Policy.

1. Delivery Checking & Acceptance (Rider-Presence Check)

We strongly recommend checking your parcel while the delivery courier rider is present:

  • Inspect on Arrival: Check that the outer packaging is untampered and the correct product model has arrived.
  • Damaged or Incorrect Item: If you notice visible physical breakage from transit, a broken seal, or a wrong model, take a clear photo or video, decline the parcel, and call our support team immediately.

2. Eligibility for Return & Replacement (7-Day Window)

You can request a replacement or return within 7 calendar days of delivery under the following situations:

  • Dead on Arrival (DOA) / Motor Failure:
    • Status: Eligible for immediate free replacement or full refund.
    • Return Delivery Cost: Paid by Digital Baksho.
  • Damaged in Transit / Cracked Body:
    • Status: Eligible for immediate free replacement.
    • Return Delivery Cost: Paid by Digital Baksho.
  • Wrong Item or Color Sent:
    • Status: Eligible for immediate exchange for the correct product.
    • Return Delivery Cost: Paid by Digital Baksho.
  • Missing Parts or Accessories:
    • Status: Eligible for missing parts delivery or full unit replacement.
    • Delivery Cost: Paid by Digital Baksho.
  • Change of Mind (Unopened & Factory-Sealed):
    • Status: Eligible within 3 days if the box seal is completely untouched.
    • Return Delivery Cost: Paid by the customer.
  • Used Hygiene Products (Blade tested on hair or skin):
    • Status: Not eligible for change-of-mind return due to health and hygiene regulations. (Manufacturing defects are still fully covered under warranty).

3. Conditions Required for a Valid Return

To ensure a smooth return and inspection process, please make sure:

  1. Original Packaging: Return the item in its original manufacturer box with all internal plastic trays, barcode stickers, and seals.
  2. Complete Accessories: Include all attachments, guide combs, charging cables, power adapters, cleaning brushes, oil bottles, and user manuals.
  3. No Accidental Damage: Items with signs of drops, physical cracks, water damage on non-waterproof models, burns from wrong voltage adapters, or unauthorized repair attempts cannot be accepted.
  4. Proof of Purchase: Keep your Digital Baksho order ID, SMS confirmation, or invoice handy.

4. Simple 4-Step Return Process

  • Step 1 – Report the Issue: Contact our support team via WhatsApp or hotline within 7 days of receiving the item. Share your Order ID along with a short 10-second video demonstrating the problem.
  • Step 2 – Get Return Approval: Our technical team will review your report within a few hours and provide a Return Ticket along with the return shipping address.
  • Step 3 – Send via Courier: Hand over the parcel to your nearest courier service (Steadfast, Pathao, RedX, or Sundarban) directed to our Dhaka logistics hub.
  • Step 4 – Replacement or Refund: Once our quality control team inspects the unit (within 24–48 hours), your replacement will be dispatched or your refund will be issued.

5. Refund Policy & Timelines

If the product is out of stock or you requested a refund:

  • bKash, Nagad & Mobile Banking: Refunded directly to your account within 2 to 4 business days.
  • Credit / Debit Cards: Refunded through the online payment gateway within 5 to 10 working days (depending on your bank’s processing cycle).
  • Cash on Delivery (COD) Orders: Refunded directly via your preferred bKash or Nagad number after inspection.

Note: For defective items or our dispatch errors, you receive a 100% full refund including delivery fees. For change-of-mind returns on unopened items, initial and return courier fees are deducted.

6. Warranty Service Support (After 7 Days)

If your product develops a technical issue after the initial 7-day replacement window, it remains covered under our Official Service Warranty (typically 6 months to 1 year depending on the brand):

  • Our in-house technicians handle testing, repairs, and genuine manufacturer spare parts.
  • Simply reach out to our customer care team with your invoice to claim warranty servicing.

7. Contact Customer Support

Our support desk is open Saturday through Thursday (10:00 AM – 8:00 PM):

  • Hotline: +880 1724568809
  • WhatsApp: +880 1724568809
  • Email: digitalbaksho@gmailcom
  • Returns Hub: Digital Baksho Logistics Center, Dhaka, Bangladesh